Returns in a single click

Surprise your customers with a flexible returns process and increase the chance of repeat purchases. Let them return a shipment super easily with various carriers such as DHL, DPD, PostNL, UPS and more. Each carrier usually offers four shipping options. Want something special, such as collection and delivery outside the Benelux? Then get in touch with us.

Once the carrier has collected the return shipment, both the sender and the recipient can follow it very easily from their mobile, browser or webshop system. You'll find the most complete track and trace options in the MyWuunder receiving dashboard. Discover all the ways to track a shipment in Track your shipments worldwide in MyWuunder.

RETURNS VIA A PARCELSHOP

Your customer prints the return label themselves

To have a shipment you've sent returned, go to the ‘Shipment Overview’ in MyWuunder (shipments). Find your shipment and click the ‘return icon’ in the Actions column. Then click ‘Drop off at a parcelshop’.

If you enter the sender's email address in the sender address, a return label is automatically sent to your customer. All your customer has to do is print the return label and drop the shipment off at one of the chosen carrier's parcelshops.

If a shipment is too large to return via a parcelshop, you can always have it collected from the customer. In that case, we don't show any parcelshop options.

Want to include a return label with the order straight away? Of course you can. You only pay for shipments that are actually returned.

Wuunder prints the return label

To have a shipment you've sent returned, go to the Shipment Overview in MyWuunder (shipments). Find your shipment and click the “return icon” in the Actions column. We automatically set the shipment to “Drop off at a parcelshop”.

If you enter Wuunder's email address in the sender address, we automatically post a return label to your customer. All your customer has to do is stick the return label on the shipment and drop it off at one of the chosen carrier's parcelshops. Activate this service through our customer service team.

CARRIER COLLECTION

The carrier prints the return label

To have a shipment you've sent returned, go to the Shipment Overview in MyWuunder (shipments). Find your shipment and click the “return icon” in the Actions column. Then click “Drop off at a parcelshop”.

Your customer prints the return label

To have a shipment you've sent returned, go to the Shipment Overview in MyWuunder (shipments). Find your shipment and click the “return icon” in the Actions column. Then click “Drop off at a parcelshop”.

If you enter the sender's email address in the sender address, a return label is automatically sent to your customer. All your customer has to do is print the shipping label and hand the shipment to the driver.

GOOD TO KNOW!

Want to email the shipping label to your customer yourself? Use your own email address in the sender's contact details, or download the shipping label via the Receiver overview. Click the chat bubble of the return shipment and then the link to the shipping label.

Regularly sending shipments from a supplier (drop shipments) and want the driver to sign on receipt? Set up fixed pickup addresses. We'll then automatically arrange ad hoc or daily collections from these addresses for you. Discover all the details in Preparing a shipment.